Terms & Conditions

Last updated: 22 August 2026

1. What these terms cover

These terms govern the use of this website and any software development work you commission from us. Where we issue a written proposal, statement of work or scoping document that says something different, that document takes precedence over these terms for the engagement it describes. Nothing on this website is an offer capable of acceptance; it is an invitation to enquire.

2. The services we provide

We provide software development and related consultancy, including technical discovery and scoping, website and content-management builds, custom web applications, iOS and Android applications, API and systems integration, legacy code audits and remedial work, and ongoing support retainers.

Unless a written scope says otherwise, our engagements do not include: purchasing third-party licences or subscriptions on your behalf, paid advertising or search-marketing management, copywriting beyond placeholder content, photography or illustration, printed materials, or the cost of hosting, domains and third-party services, which remain payable by you directly to those suppliers.

3. How work is commissioned

You may enquire through the contact form on this website, by email or by telephone. No payment is taken through this website, and no contract is formed by submitting the form.

The sequence is: enquiry, a conversation, then a written proposal or scoping document from us setting out the work, the price and the timescale. A contract comes into existence only when you accept that document in writing, or pay the deposit stated in it, whichever happens first.

4. Prices and quotations

The figures shown on this website are starting prices for the smallest sensible version of each piece of work. They are indicative and are not quotations. A quotation is the price stated in a written proposal or scoping document issued to you.

Quotations remain open for 30 days from their date unless the document states otherwise. Prices are quoted exclusive of VAT, which is added at the prevailing rate where chargeable. Work outside the agreed scope is chargeable at our then-current day rate, and we will tell you the cost before we start it.

5. Payment

• Discovery and scoping engagements are invoiced in full at the start.
• Build projects are invoiced as a deposit of 40% on acceptance, with the balance invoiced by milestone as set out in the proposal.
• Support retainers are invoiced monthly in advance.

Invoices are payable within 14 days of the invoice date, by bank transfer or card payment to the details on the invoice. We do not accept payment through this website.

On a business-to-business contract, late payment carries statutory interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998. We may suspend work on an engagement while an invoice remains unpaid more than 14 days beyond its due date, having first given you written notice.

6. Delivery and your part in it

Timescales are set out in the proposal and are estimates made in good faith. We work in one-week increments and deploy at the end of each one.

Delivery depends on you supplying, promptly: content, brand assets, access to the systems being integrated, decisions when we ask for them, and a named person with authority to approve work. Where a delay is caused by something on your side, the timeline moves by at least the length of that delay, and we will tell you in writing when that happens.

If we are delayed by something genuinely outside our reasonable control, we will let you know and agree a revised date with you. Neither party is liable for a failure caused by such an event.

7. Cancellation

If you are a consumer

Where you are contracting as a consumer rather than in the course of a business, and the contract was formed at a distance or away from our premises, you have the right to cancel within 14 days of the contract being formed, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Tell us by email to [email protected]; no reason is needed. If you asked us to begin work during that 14-day period, you must pay for the work performed up to the point you cancel. We refund anything else within 14 days of being told.

If you are a business

Either party may end an engagement on 14 days' written notice. You pay for work completed and for work in progress up to the end of the notice period, and for any third-party commitment we have already entered into on your instruction. Retainers may be cancelled with 30 days' written notice, with no charge beyond the notice period.

8. Refunds

Where a service is not carried out with reasonable care and skill, your rights under the Consumer Rights Act 2015 apply if you are a consumer: we will put it right, and if that is not possible within a reasonable time, you may claim a price reduction. Business clients have the equivalent right under the Supply of Goods and Services Act 1982.

Deposits cover work already scheduled and reserved and are non-refundable once the work has begun. Any refund due is paid to the original payment method within 14 days of being agreed. Raise a refund request at [email protected] and we will respond within 5 working days.

9. Intellectual property

We retain ownership of all deliverables, including source code, until the final invoice for the engagement is paid in full. On receipt of full payment, ownership of the code written specifically for you transfers to you outright, together with the repository and the infrastructure accounts held in your name.

Two things do not transfer. Open-source and third-party components remain with their own licensors, on their own licence terms, and we will tell you which ones are in use. Our own pre-existing tooling, libraries and internal patterns remain ours; you receive a perpetual, non-exclusive, royalty-free licence to use them as part of the delivered work.

You keep all rights in your own trade marks, brand assets and content. You confirm that you have the right to supply them, and you agree to cover us against any third-party claim that arises because you did not. We may describe the work in general terms as part of our own portfolio unless you tell us in writing not to.

10. Confidentiality

Each party keeps the other's non-public information confidential, uses it only for the engagement, and returns or destroys it on request. This does not apply to information that is already public, that a party knew before disclosure, or that must be disclosed by law.

11. Limitation of liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited. If you are a consumer, nothing here affects your statutory rights.

Subject to that, our total liability arising out of an engagement, whether in contract, tort including negligence, or otherwise, is limited to the total fees you have paid us under that engagement in the 12 months preceding the claim.

We are not liable for loss of profit, loss of business, loss of anticipated savings, loss of goodwill, or for corruption or loss of data where you have not maintained the backup regime recommended in the handover documentation. We recommend and can configure such a regime; keeping it running after handover is your responsibility unless a retainer says otherwise.

12. Resolving a disagreement

Raise it with us first, in writing, at [email protected]. We acknowledge within 5 working days and aim to resolve the matter within 20 working days.

If that does not settle it, both parties agree to attempt mediation through a recognised provider such as the Centre for Effective Dispute Resolution before starting court proceedings, with the cost shared equally. This does not stop either party seeking an injunction where one is genuinely needed. Failing all of that, the courts have jurisdiction as set out below.

13. Governing law and jurisdiction

These terms, and any dispute arising out of them or their subject matter, are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction, save that a consumer resident elsewhere in the United Kingdom may also bring proceedings in their own local courts.

14. General

If a court finds any provision unenforceable, the rest continues to apply. A delay in enforcing a right is not a waiver of it. Neither party may transfer the contract without the other's written consent, except that we may transfer it to a successor of our business. Nobody other than you and us may enforce these terms under the Contracts (Rights of Third Parties) Act 1999.

We may amend these terms from time to time. The version in force for an engagement is the one published on the date the contract was formed.